Delete Account and Data
1. Request account or data deletion
When signed in, open Menu → Delete account and confirm the request. This sends an account-deletion request to the Magnesia team; it does not immediately delete your online account or local data. We will confirm when processing is complete.
If you cannot access the app, use the email channel below. You can also use it to request deletion of specific data without closing your account.
Email [email protected] with the subject “Delete my Magnesia account”. Write from the email address you use for Magnesia, if possible. Include the account email and whether you sign in with Google, Apple or an email code. If you use Apple's private relay, include that account address if available.
For deletion of specific data without closing your account, say which category of data you want deleted. Do not include the sensitive content itself, passwords or sign-in codes.
2. What happens to your request
The Magnesia team handles requests sent from the app or by email. We may need to verify that the account is yours. We will explain which account and service records the request covers, any records that must be retained, and any steps you need to take yourself. Sending a request does not by itself complete deletion.
3. Data on your device
Your profile, wellness information, supplement plan, intake history and reminder settings are stored on your device. An account deletion request cannot remotely erase data held only on your device or in your personal backups.
To erase data from this installation, open Settings → Local data → Erase local data… and confirm. This reset does not delete your remote account or cancel a subscription. Also check your operating-system and backup settings for copies that may remain or be restored.
4. Online processing and provider records
Account data, support messages, technical logs, AI requests and subscription records involve online services. A locally stored profile or plan does not mean all processing takes place on your device. See the Privacy Policy for the services involved.
Deletion and retention depend on the data category and provider. Ask us about the scope of your request and any records that remain; do not assume the same period applies to every log, mailbox or backup. We will explain any additional action needed with a provider.
5. Subscriptions
Deleting your Magnesia account or removing the app does not automatically cancel an active subscription. Manage or cancel it through the store where you subscribed:
Store and payment records are managed separately by the relevant providers.
6. Follow up
Reply in the same email thread if you need to follow up. Keep health information out of the message. Contact and support identifies the people responsible for handling requests and the postal contact address.